Support · Remote (Texas)
Customer Support Specialist
Full-time · $45k – $55k · Remote within Texas
Role Overview
Be the Voice Customers Remember Fondly
Our client — a subscription home-services brand — needs empathetic support specialists to handle chat and email queues, turn problems into loyalty and flag patterns to the product team.
LocationRemote (Texas)
EmploymentFull-time, Direct Hire
Salary$45k – $55k + Bonus
Experience1+ Years Support
The Details
Responsibilities & Requirements
What You'll Do
- Resolve chat and email tickets with warmth, accuracy and speed.
- De-escalate frustrated customers and protect satisfaction scores.
- Document issues clearly so product and ops can fix root causes.
- Hit quality, response-time and resolution targets as a team.
What You'll Bring
- 1+ years in customer support, ideally chat or email queues.
- Excellent written English and a calm, friendly tone under pressure.
- Quiet remote workspace and reliable high-speed internet.
- Authorization to work in the US; Texas residency required.
Apply for This Role
Send your details and a short note about your experience. Your consultant replies within two business days.